1. Customer provided Soul! Sausage with an incorrect, or non-existing shipping address when placing the order, and the order was "not received".
2. Customer did not specify whether they required a release signature for leaving package for delivery.
3. Customer ordered the wrong products, or quantities in error.
4. As always, the products were delivered fresh, intact, and as described on our website, and any other promotional materials containing our products, but the customer simply just did not care for the "taste" of the product, or the product "just didn't meet there expectations".
5. Obviously, if the customer DID NOT contact us within 7 days! No exceptions!

*All fresh and frozen products are carefully packaged to maintain Soul! quality and freshness! Please understand that due to tremendous demand, and various meat market flucuations, we may be out of a specific product from time to time! If this happens with a product in your order, we may substitute that item with a similar item from your order, or previous order!
No worries, mon!

**Free Sample is a small packet containing a small portion of our Swami Soul! Stix, our version of the very popular ready-to-eat landjaeger.

All orders are shipped in our insulated containers with ice, dry ice, or ice blocks/bricks!
*Product prices are subject to change periodically!